- The Elder Scrolls V: Skyrim.
- If the caller is in the United States, Canada or Puerto Rico, the contact number for Xbox Live support is 800-4MY-XBOX (800-469-9269). For an international direct dial call to the United States, the number is 1-425-635-7180. Related Searches.
- Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
Common questions & issues
Ubisoft Support Homepage is where you will find help about Ubisoft games and services. You will be able to search for your problem, browse FAQs, get game service status, view most popular forum posts, submit a case and chat with an agent. Microsoft Xbox Live Customer Support. Phone assistance is available. Eastern; 6:00 A.M. Pacific; Microsoft Phone numbers. Toll free: - (800) 4MY-XBOX - (800) 469-9269; Direct dial - (425) 635-7180; Hearing impaired (TDD device) - (866) 740-9269 - (425) 635-7102.
I am experiencing regular video freezing when streaming
Some Android devices (notably the Samsung Galaxy S series) are affected by a network performance issue when using 2.4GHz WiFi networks. With such devices, if you are connected to a 2.4GHz WiFi network then you may experience intermittent freezing of video during streaming (say freezing for 0.5 seconds, every few seconds). In order to mitigate this issue you have two options: the first is, simply connect to a 5GHz WiFi network instead of 2.4GHz. The second option is to place your Android device into flight mode, then re-enable WiFi (with flight mode still enabled) before you begin streaming.
Which features are currently not supported by OneCast?
The following features are currently not supported by OneCast for iOS:
- Microphone for voice and in-game chat
Xbox One X Support Number
We are planning on adding the above features to a future update to OneCast.
What are the system requirements?
In order to use OneCast for Android, you must have:
- An Android device running Android 5.0 (Lollipop) or higher
- Xbox One console (Xbox 360 or other consoles are not supported)
- A home network (generally provided by a router etc), to which both your Android device and Xbox One are connected
Is it possible to connect to my Xbox One when I'm away from home?
Unfortunately with the release of the 10.0.17763.4088 OS update for the Xbox One, playing over the internet with OneCast is no longer possible.
I never received my license key after purchasing through the website
Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.
If your license key is not in your spam box, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we'll get back to you as soon as possible.
I've lost my license key
If you've lost your license key, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we'll get back to you as soon as possible.
Which features are currently not supported by OneCast?
The following features are currently not supported by OneCast for iOS: Aka ms new xbox support.
- Microphone for voice and in-game chat
We are planning on adding the above features to a future update to OneCast.
What are the system requirements?
In order to use OneCast for iOS, you must have:
- An iPhone, iPad or iPod touch running iOS 10 or higher
- Xbox One console (Xbox 360 or other consoles are not supported)
- A home network (generally provided by a router etc), to which both your iOS device and Xbox One are connected
Is it possible to connect to my Xbox One when I'm away from home?
Unfortunately with the release of the 10.0.17763.4088 OS update for the Xbox One, playing over the internet with OneCast is no longer possible.
Xbox One Support
The X button on my controller is not working
Unfortunately there is an issue with the Xbox Controller USB driver that OneCast is using, that prevents the X button from working correctly with newer Xbox One wireless controllers connected via USB. Please note that this only affects newer controllers bundled with Xbox One S/Xbox One X (controller model 1708). Older controllers are not affected.
You can easily resolve this issue by either connecting the controller to your Mac via Bluetooth rather than USB, or connecting the controller directly to your Xbox console. https://kbsoftware.mystrikingly.com/blog/disk-health-1-3. Please see here for details of how to connect the controller via Bluetooth.
We are currently working on a fix and hope to have it resolved soon so that you may use these controllers via USB connection.
Which features are currently not supported by OneCast?
Where do i find documents on my mac. The following features are currently not supported by OneCast for macOS:
- Microphone for voice and in-game chat
- Vibration feedback for controllers connected to your Mac (vibration is supported if your controller is connected directly to your Xbox One console)
We are planning on adding the above features to a future update to OneCast.
What are the system requirements?
In order to use OneCast for macOS, you must have:
- A Mac running macOS 10.11 (El Capitan) or higher
- Xbox One console (Xbox 360 or other consoles are not supported)
- A home network (generally provided by a router etc), to which both your Mac and Xbox One are connected
Is it possible to connect to my Xbox One when I'm away from home?
Unfortunately with the release of the 10.0.17763.4088 OS update for the Xbox One, playing over the internet with OneCast is no longer possible.
I never received my license key after purchasing through the website
Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.
Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.
If your license key is not in your spam box, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we'll get back to you as soon as possible.
I've lost my license key
If you've lost your license key, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we'll get back to you as soon as possible.
Which features are currently not supported by OneCast?
The following features are currently not supported by OneCast for iOS: Aka ms new xbox support.
- Microphone for voice and in-game chat
We are planning on adding the above features to a future update to OneCast.
What are the system requirements?
In order to use OneCast for iOS, you must have:
- An iPhone, iPad or iPod touch running iOS 10 or higher
- Xbox One console (Xbox 360 or other consoles are not supported)
- A home network (generally provided by a router etc), to which both your iOS device and Xbox One are connected
Is it possible to connect to my Xbox One when I'm away from home?
Unfortunately with the release of the 10.0.17763.4088 OS update for the Xbox One, playing over the internet with OneCast is no longer possible.
Xbox One Support
The X button on my controller is not working
Unfortunately there is an issue with the Xbox Controller USB driver that OneCast is using, that prevents the X button from working correctly with newer Xbox One wireless controllers connected via USB. Please note that this only affects newer controllers bundled with Xbox One S/Xbox One X (controller model 1708). Older controllers are not affected.
You can easily resolve this issue by either connecting the controller to your Mac via Bluetooth rather than USB, or connecting the controller directly to your Xbox console. https://kbsoftware.mystrikingly.com/blog/disk-health-1-3. Please see here for details of how to connect the controller via Bluetooth.
We are currently working on a fix and hope to have it resolved soon so that you may use these controllers via USB connection.
Which features are currently not supported by OneCast?
Where do i find documents on my mac. The following features are currently not supported by OneCast for macOS:
- Microphone for voice and in-game chat
- Vibration feedback for controllers connected to your Mac (vibration is supported if your controller is connected directly to your Xbox One console)
We are planning on adding the above features to a future update to OneCast.
What are the system requirements?
In order to use OneCast for macOS, you must have:
- A Mac running macOS 10.11 (El Capitan) or higher
- Xbox One console (Xbox 360 or other consoles are not supported)
- A home network (generally provided by a router etc), to which both your Mac and Xbox One are connected
Is it possible to connect to my Xbox One when I'm away from home?
Unfortunately with the release of the 10.0.17763.4088 OS update for the Xbox One, playing over the internet with OneCast is no longer possible.
I never received my license key after purchasing through the website
Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.
If your license key is not in your spam box, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we'll get back to you as soon as possible.
I've lost my license key
If you've lost your license key, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we'll get back to you as soon as possible.
Contact us
Do you have a question, comment or bug report?
Do not hesitate and contact us.
If you are already using OneCast, we recommend that you get in touch with us through the in-app technical support interface rather than contacting us here (because then useful diagnostics will be provided to us, and you are able to attach images etc). In order to access in-app technical support, on macOS select Help – Contact technical support and on Android/iOS select Settings – Technical Support.
